Privacy policy

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Personal Data Collected

In the context of using the mawydo.com website and its services, Mawydo SRL may process in particular:

• professional identification and contact details;
• information related to your company;
• data voluntarily submitted in forms;
• responses and information provided during a diagnosis carried out with the AI assistant;
• connection data and technical logs necessary for service security;
• information required for following up on a commercial request or preparing a proposal.

The processed data is strictly limited to what is useful for handling your request, providing the diagnosis, contacting you, securing the service, and complying with Mawydo SRL's legal obligations.

Legal Bases for Processing

In accordance with Article 6 of the GDPR, data processing carried out by Mawydo SRL relies notably on the following legal bases:

• Pre-contractual measures, when you request a diagnosis, information, a quote, or a commercial proposal;
• Performance of a contract, when a service is contracted with Mawydo SRL;
• Legal obligation, particularly for accounting, tax, and administrative requirements;
• Legitimate interest, notably for website security, abuse prevention, infrastructure protection, and service enhancement;
• Consent, when required, specifically for certain optional communications.

Data Retention Periods

Data is retained for the time strictly necessary to process the request, maintain the business relationship, execute services, and fulfill legal obligations.

Contact requests and diagnoses

Duration necessary to process the request and its commercial follow-up.

Client and service-related data

For the duration of the contractual relationship, followed by limited archiving where required.

Invoicing data

Retention in compliance with applicable tax and accounting requirements.

Technical logs and security data

Limited and proportionate duration based on security needs, abuse prevention, and incident analysis.

Data that is no longer required is deleted or anonymized, unless longer retention is required by a legal obligation.

Assistant Using Artificial Intelligence

Mawydo SRL may use artificial intelligence services to analyze certain information provided by the user and generate a diagnosis or response.

Information transmitted to the assistant must be limited to what is relevant to the request.

Automatically generated responses are intended for informational and preparatory purposes. They do not constitute, on their own, a final binding quote, a contractual offer, or a formal commitment from Mawydo SRL.

When specialized service providers process this information technically, they act strictly within the scope required to deliver the service.

Data Recipients

Mawydo SRL does not sell your personal data.

Data may only be shared with service providers and partners strictly necessary for website operation, service delivery, infrastructure security, or compliance with legal obligations.

Technical providers used may include in particular:

• Infomaniak Network SA, for hosting and infrastructure services;
• Cloudflare, Inc., notably for website security and protection against abuse;
• Google Cloud, notably when artificial intelligence services are used for the diagnosis operation.

When a data transfer outside the European Economic Area is necessary, Mawydo SRL ensures it is governed in accordance with GDPR requirements.

Your Rights Regarding Your Personal Data

Subject to the conditions provided by the GDPR, you may in particular exercise:

• your right of access;
• your right to rectification;
• your right to erasure, within the limits established by regulations;
• your right to restriction of processing;
• your right to object where processing is based on grounds allowing it;
• your right to data portability where applicable;
• your right to withdraw your consent where processing relies on it.

Exercising Your Rights

Send your request to: support@mawydo.com

Mawydo SRL may request reasonable proof of identity when necessary to protect your personal data.

Requests are processed within statutory regulatory timeframes.

Data Security

Mawydo SRL implements appropriate technical and organizational measures to protect personal data against, in particular:

• unauthorized access;
• loss;
• alteration;
• disclosure;
• misuse.

These measures may include in particular:

• access control management;
• securing data exchanges and infrastructure;
• logging relevant technical events;
• abuse prevention and rate-limiting mechanisms;
• relying on recognized technical providers.

In the event of a security incident involving personal data, Mawydo SRL complies with regulatory notification requirements when conditions are met.

Cookies and Technical Technologies

The mawydo.com website primarily uses cookies or technical mechanisms necessary for website operation and security.

Session & Security Necessary

These mechanisms ensure form security, protection against bots, and abuse prevention.
Duration: depending on session or service parameters.

Cloudflare Turnstile

Mawydo SRL uses Cloudflare Turnstile to verify that interactions come from legitimate users and to protect forms and services against automated abuse.
This mechanism is used for security purposes.

Technical Preferences Functional

Certain technical parameters may be stored to remember necessary settings for site operation.
Duration: limited and proportionate to the purpose.

As of the date of this version, Mawydo SRL does not use advertising cookies or advertising profiling mechanisms on mawydo.com.
If such tools are introduced later, a consent mechanism will be implemented where required by regulations.

Right to Lodge a Complaint with the DPA (APD)

If you believe that the processing of your personal data does not comply with applicable regulations, you may lodge a complaint with the Belgian Data Protection Authority:

Privacy Contact

For any questions regarding this policy or to exercise your rights:

Mawydo SRL may update this policy to reflect changes in its services, providers, or applicable regulations.
The version published on mawydo.com is the version currently in effect.